Support & Help Center

TapaNova works on the following devices:

• iPhone: iPhone 8 and newer running iOS 12.0 or later
• iPad: All iPad models supporting iOS 12.0 or later
• Android: Devices running Android 5.0 (API level 21) or higher
• Web: Modern browsers including Chrome, Safari, Firefox, and Edge

The game is optimized for touch screens but also works with mouse input on desktop browsers.

Yes! TapaNova is completely free to download and play. The core game includes:

• All gameplay modes and difficulty levels
• Progress tracking and statistics
• Basic power-ups and achievements
• Offline play capability

Optional in-app purchases are available for cosmetic customizations and additional power-ups, but they're not required to enjoy the full game experience.

Here are some proven strategies to boost your performance:

• Focus on accuracy over speed: Perfect streaks unlock score multipliers
• Practice regularly: Short, frequent sessions build muscle memory
• Use peripheral vision: Train yourself to see the entire grid at once
• Stay calm under pressure: Rushing leads to mistakes and broken streaks
• Learn power-up timing: Save power-ups for challenging moments

Most players see significant improvement after just a few days of regular practice!

Sound issues are usually easy to fix:

• Check device volume: Ensure media volume is turned up
• Toggle silent mode: On iPhone, check the side switch; on Android, check Do Not Disturb
• App settings: Open TapaNova settings and verify sound effects are enabled
• Restart the app: Close and reopen TapaNova to refresh audio
• iOS specific: Check Settings → Sounds & Haptics → ensure it's not muted

If problems persist, try restarting your device or contact our support team.

Your progress and purchases are handled differently:

• Progress: Game statistics are stored locally on your device. When reinstalling, progress will reset unless you have device backup enabled.
• Purchases: In-app purchases are tied to your Apple ID or Google Account and can be restored:
  • iOS: Open TapaNova → Settings → "Restore Purchases"
  • Android: Purchases restore automatically when signed into the same Google account

For purchase issues, contact Apple or Google support directly as they handle all payment processing.

TapaNova uses ads to keep the core game free for everyone. Here's what you should know:

• Ad-free gameplay: No ads appear during active gameplay sessions
• Optional ads: Watch ads voluntarily to earn bonus power-ups or continue games
• Personalization: Ads may be personalized based on your interests (can be disabled in device settings)
• Opt-out: You can disable ad personalization:
  • iOS: Settings → Privacy & Security → Apple Advertising → Turn off Personalized Ads
  • Android: Settings → Google → Ads → Turn off Ads Personalization

Try these troubleshooting steps in order:

• Close other apps: Free up device memory by closing background apps
• Restart TapaNova: Force-close and reopen the app
• Restart your device: A device restart often resolves performance issues
• Update the app: Check app stores for the latest TapaNova version
• Update your device: Ensure your OS is up to date
• Free up storage: Ensure you have at least 1GB of available storage

If crashes persist, please contact support with your device model and OS version.